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  • Salesforce - ERP integration

    Blog
    Common consideration for a Salesforce-ERP integration

    A lot of businesses handle front- and back-office related tasks with different systems. In this post, we’d like to take you through the different aspects of setting up a nice integration flow, where Salesforce takes up the role of handling most of the front-office related tasks and using any ERP system for the back-office processes.
    Profile picture for user lieven.benoot
    By lieven.benoot
    On 13/04/2021
  • Flow

    Blog
    The newest features of Flow

    In this blog I will be talking about the newest features that Salesforce Flow Builder has to offer in the Winter ‘21 and Spring ‘21 releases. Some of them are great, some of them need a little more work. 
    Profile picture for user sander.fraeyman
    By sander.fraeyman
    On 09/03/2021
  • Omnichannel

    Blog
    How to increase your service cloud agents productivity

    Welcome back to part 2 of my blog series about Service Cloud! In the first entry we covered the Service Cloud basics like Case Management, Service Console, Email-to-Case & Knowledge Management. 
    Profile picture for user nele.vandewalle
    By nele.vandewalle
    On 23/02/2021
  • MeetDistrict Office

    Blog
    The start of my Cloud Innovation story in a nutshell

    Keep calm, I’m about to take you through the start of my Cloud Innovation story! But first something about myself, I am still a rookie in this working world. In june 2020 I graduated as a Master in Business Economics with a major in Corporate Finance (Yes in times of corona, so no proclamation party, but Hi I am still safe and sound).
    Profile picture for user Celine Traen
    By Celine Traen
    On 09/02/2021
  • Salesforce Chatbots

    Blog
    Why you should use Einstein Bots to Automate Sales & Service Processes

    Over the last 10 years, the explosion in popularity of powerful, portable devices such as smartphones and tablets has heavily influenced the way companies interact with their customers. People expect quick and increasingly detailed responses to their inquiries. The last thing they’d want is to go through a slow and painstaking process of calling a sales or service rep. Luckily Salesforce has noticed this challenge and has been working hard to provide solutions that will meet customer demands.
    Profile picture for user Mathieu Astaes
    By Mathieu Astaes
    On 25/01/2021

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Common consideration for a Salesforce-ERP integration
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How to increase your service cloud agents productivity
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Salesforce Spring ‘21 Release
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The start of my Cloud Innovation story in a nutshell
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