Blog

Blog
Common consideration for a Salesforce-ERP integration
A lot of businesses handle front- and back-office related tasks with different systems. In this post, we’d like to take you through the different aspects of setting up a nice integration flow, where Salesforce takes up the role of handling most of the front-office related tasks and using any ERP system for the back-office processes.

By lieven.benoot

On 13/04/2021
Blog
The newest features of Flow
In this blog I will be talking about the newest features that Salesforce Flow Builder has to offer in the Winter ‘21 and Spring ‘21 releases. Some of them are great, some of them need a little more work.

By sander.fraeyman

On 09/03/2021
Blog
How to increase your service cloud agents productivity
Welcome back to part 2 of my blog series about Service Cloud! In the first entry we covered the Service Cloud basics like Case Management, Service Console, Email-to-Case & Knowledge Management.

By nele.vandewalle

On 23/02/2021
Blog
The start of my Cloud Innovation story in a nutshell
Keep calm, I’m about to take you through the start of my Cloud Innovation story! But first something about myself, I am still a rookie in this working world. In june 2020 I graduated as a Master in Business Economics with a major in Corporate Finance (Yes in times of corona, so no proclamation party, but Hi I am still safe and sound).

By Celine Traen

On 09/02/2021
Blog
Why you should use Einstein Bots to Automate Sales & Service Processes
Over the last 10 years, the explosion in popularity of powerful, portable devices such as smartphones and tablets has heavily influenced the way companies interact with their customers. People expect quick and increasingly detailed responses to their inquiries. The last thing they’d want is to go through a slow and painstaking process of calling a sales or service rep. Luckily Salesforce has noticed this challenge and has been working hard to provide solutions that will meet customer demands.

By Mathieu Astaes

On 25/01/2021