For us to think of a project as being successful, we also need our customers to feel empowered and self-confident about the Salesforce platform. We've set up a personalised Customer Success process to guarantee exactly this. We want to make 100% sure our customers are using the full potential of Salesforce in accordance to their strategic and operational goals and processes.
To do this, a Customer Success Manager will accompany and guide you throughout, but also after the implementation phase. During this development, your main point of contact will still be the Project Manager. A close cooperation with the Success Manager will however maximise the chances of a smooth go-live and a well-aligned set of expectations and deliveries. In projects with multiple consecutive sprints, for example, a release plan or intermediate training sessions might prove invaluable.
Here's a few success stories Cloud Innovation has managed to release in the last couple of years.
How we made it work for our customers
Customer Success Stories
